Wednesday, April 29, 2009

An Open Letter to Best Buy

Dear Best Buy Management and Employees:

I am writing this letter in an attempt to provide a rational explanation for the odd behavior that was recently exhibited in your fine establishment, and to thank you for the many ways in which you aim to make the shopping experience in your stores as pleasant as possible for mothers and their small children.

I am the mother of 2 lovely and active children, ages 2 and 4. On rare occasions (and with much regret) I sometimes must take them with me on shopping trips. This last Saturday was one such occasion. In order to make the shopping experience as pleasant as possible for all involved (which, admittedly, is only slightly more pleasant than a Brazilian waxing on even the best of days) I brief the children in the car beforehand as to the nature of the shopping trip and what is to be expected in regard to behavior and the purpose of the trip. The children are then told the transportation options available to them in the store, namely stroller or shopping cart. The expectations are clearly outlined before entering the store.

On our most recent visit, the children wanted to wear their backpack leashes in the store. I did not make them wear them. I would have been more than happy to push M in a cart and hold E’s hand while we were in the store, but they decided instead that they would both rather wear their backpacks and walk. Considering the average dollar amount of merchandise per square foot of retail space, combined with the knowledge that the average 2 and 4 year old can destroy approximately 5 square feet per second, I thought it was prudent to restrict the range of access the children would have to merchandise in your store as the best practice for controlling collateral damage.

The fact that the children, once in the store, started barking and panting and loudly proclaiming to all within earshot ‘We’re doggies!!! Arf! Arf!!’ was as great a surprise to me as it was to the many employees and shoppers in your store at 10 am on a Saturday. Likewise, I was also surprised when the children licked one of your employees. I do apologize and I assure you that I do not promote or endorse the licking of complete strangers (at least, not until college). I ask that you look at the positive aspects of this situation: 1.) the children were socially engaged and actively using their imaginations and 2.) no one got peed on.

I would now like to take this opportunity to thank you for providing excellent customer service, or at least, for stationing an acne-riddled teenager at the end of each aisle. I found it especially helpful when they would stare at me and ask with no sarcasm whatsoever if I needed any help. After all, I was walking around the store with two barking children on fucking leashes. What on earth could I possibly need help with?

In addition, I would like to thank your marketing and merchandising departments for their clever placement of children’s DVDs on each end cap and along the shelves most accessible to 2 and 4 year old children. I would consider it a personal failure if I were to leave one of your stores without purchasing $87 worth of Dora and Diego videos, so thank you for ensuring that that will never happen.

Finally, I would also like to compliment you on your exemplary security personnel. I am sure in their many hours of highly specialized training they learned to follow shifty people who don’t look employees in the eye when greeted; however, I would like to make you aware that some people are not, in fact, stealing things as they try to slink through the store unnoticed. Sometimes they just need to run in and get one little thing and in the course of being in the store purchase $87 worth of Nickelodeon DVDs which have security tags in them that are never deactivated by the cash registers and cause the security alarms to go off as they are trying to calmly exit the store all while they have TWO BARKING CHILDREN ON FUCKING LEASHES with them.

Again, thank you Best Buy for all that you have done to make my shopping experience such a pleasant one. I am sure that I will return again many times to bask in the glow of public humiliation.

Bad Mommy


Puppyface Creations said...

Awesome! Cicuit City will never know what they missed.
I think you should try that same trick at Petsmart!

Christie said...

You need to let me know the next time you're out and about with both kids on their leashes - I need to see this first hand :) Youre stories make me laugh!